Terms of Service

These Terms of Service explain the basis on which you may use this website and contact ManHash Technologies Ltd about database and enterprise application support services.

This page provides general website terms. Any paid consultancy or support work will be subject to a separate written agreement, statement of work, proposal or agreed commercial terms.

Who we are

ManHash Technologies Ltd is a remote database and enterprise application support consultancy.

Company name:

ManHash Technologies Ltd

Company number:

14972500

Website:

manhashtech.com

Contact email:

info@manhashtech.com

Use of this website

You may use this website to learn about our services, contact us about a support requirement, request a consultation, or send a business enquiry.

You must not use this website to send unlawful, harmful or misleading information; attempt to interfere with website operation or security; upload or submit malicious content; send passwords, production credentials or sensitive customer data through the public contact form; or misrepresent your identity or authority to request support.

Website information

The content on this website is provided for general information only.

It does not create a contract, support agreement, service-level agreement, emergency support commitment or professional engagement by itself.

A support engagement only starts when scope, responsibilities, commercial terms and acceptance are agreed in writing.

Service descriptions

The services described on this website may include database health checks, performance reviews, Oracle E-Business Suite support, operational governance reviews, RCA and troubleshooting support, remote DBA support, and AI-assisted evidence review with human technical review.

Service availability depends on scope, timing, access requirements, risk, customer responsibilities and written agreement.

No guarantee of resolution

ManHash Technologies Ltd provides practical technical review, evidence-based analysis and support recommendations.

We do not guarantee that every issue can be resolved, especially where evidence is incomplete, third-party systems are involved, access is restricted, or the root cause depends on customer infrastructure, vendor software, configuration, licensing or environmental factors.

Customer responsibilities

• Providing accurate issue details
• Confirming business impact and urgency
• Supplying relevant logs, evidence and screenshots where requested
• Ensuring they have authority to request support
• Taking backups before making system changes
• Reviewing and approving recommendations before applying them
• Ensuring any changes are tested and applied under their own change control process
• Protecting passwords, credentials and confidential information

Production access

Do not send production credentials through the website form, WhatsApp or normal email.

If access is required for a paid engagement, it must be agreed separately and handled through an appropriate secure process.

Confidentiality

We aim to handle customer information carefully and professionally. Specific confidentiality obligations for paid work should be agreed in writing before sensitive technical details, logs, credentials or customer data are shared.

AI-assisted analysis

ManHash Technologies Ltd may use structured methods and AI-assisted tools to organise evidence, logs, symptoms and documentation.

AI-assisted review does not replace technical judgement. Recommendations are reviewed through practical database, Oracle EBS and enterprise support experience before being shared.

Limitation of website responsibility

We aim to keep the website accurate and available, but we do not guarantee that the website will always be available, error-free or fully up to date.

We may update website content, service descriptions or terms at any time.

External links

The website may include links to external websites or services. We are not responsible for the content, security or privacy practices of external websites.

Contact

For questions about these terms, contact: info@manhashtech.com